Frequently asked questions
What type of cartridges are compatible with Pinch?
How long does it take to fully charge the Pinch?
The charging time varies depending on the device used to charge. Generally it takes a little over an hour to reach full battery capacity.
Which devices can I use to charge my Pinch?
How long will the Pinch battery last?
Why does my Pinch only charge for X seconds from my iPhone 8 or iPhone X?
It is a known issue that certain combinations of iPhone serial numbers and software versions do not allow power to be drawn from the device for more than 30 seconds. To work around this, simply restart your iPhone with your Pinch plugged it and the charging function should be restored.
What kind of liquids does Pinch work with?
How do I clean my Pinch?
It is important to clean your Pinch periodically. The best method is to use a cotton swab with a little bit of isopropyl alcohol and clean inside the catridge thread to remove residue.
Where is the “on” button?
Pinch does not have an on/off function. Simply press the main button in the center of the logo while inhaling.
What does the LED light on the Pinch indicate while charging?
How do I retract a charging connector?
To retract the charging conectors, simply press the release button located on the bottom of the Pinch. Alternatively, you can slide another charging connector partly down to retract.
What does the LED light indicate with I click the main button two times?
What does the LED light indicate with I click the button three times?
How soon will I receive my order?
Do you ship internationally?
Do you have a Warranty?
Please visit our refund policy page by clicking "Refunds" on the bottom left of this page.
What kind of battery is inside the Pinch?
Pinch contains a non-replaceable, 300 maH internal lithium ion battery.
My Pinch is not working. What do I do?
My Pinch gets a little warm while charging... is that normal?
Yes, the Pinch's quick charge capability generates a little heat at higher amperages.